Ventura introduces enhanced permit counter and services for streamlined project development

The City of Ventura is stepping up its permit services with a new centralized permit center located at Room 117 at City Hall following the success of Ventura Online Permit Services (Ventura OPS) introduced in 2021. This upgrade demonstrates Ventura’s commitment to simplifying the permit process and offering personalized assistance to meet the needs of each project.

“These improvements underscore our commitment to modernizing services as we strive to enhance customer experience and satisfaction,” remarked Mayor Joe Schroeder. “With the updated permit counter at City Hall, we are dedicated to meeting the evolving needs of our community, making the permit process more efficient and user-friendly, and ensuring easier access to City staff for questions and information.”

The recent enhancement to permit services introduces online appointment booking for all permitting needs, such as building, electrical, mechanical, and plumbing services. Customers, businesses, and contractors can effortlessly schedule appointments online to address permit or development inquiries with Permit Services, Building and Safety, Ventura Water, Fire Prevention, Land Development, and Planning. This streamlined process simplifies departmental reviews and ensures individuals receive real-time updates and seamless communication with city staff.

Since the inception of Ventura OPS three years ago, the City of Ventura has seen a significant increase in permit distribution. The number of permits has risen from 4,821 in 2021 to a projected 6,600+ in 2024, reflecting a growth rate of approximately 36.9%. Additionally, with the creation of Insta Permits, tailored for express and solar projects, the permit process has been streamlined by automating issuance upon submission and payment. This increase underscores the steadfast dedication to streamlining the permit process.

“The improvements in our centralized permit center go beyond being fast and efficient; they’re about making the process smooth and supportive for every project, big or small,” said Rachel Dimond, Community Development Director. “Clients can now schedule appointments, choose specific permit categories, and work with planners focused on meeting their individual needs during their appointment.”

Effective Monday, April 1, new walk-in hours for the permit center’s public counter are Monday through Thursday, 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 pm. While walk-in hours are available, it is recommended that applicants schedule appointments in advance for a seamless experience. For more details, visit the City’s Permit Services webpage at or call 805-654-7869.

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