Using these services will keep us happy.
The Ventura Area Agency on Aging (VCAAA) has a wealth of information available from tips for Family Caregivers, Senior Nutrition, guides to good health, and much, much more. Some resources are available online at “Pamphlets & Brochures” such as the agency’s brochure with programs and information, city contacts, and Fall Prevention. Many pamphlets and guides they are unable to provide online because of copyright laws, but they do have them available for pickup or by mail. For more information call Information & Assistance Specialist 477-7300 or 1-(800) 510-2020.
Health Insurance Counseling and Advocacy Program (HICAP)
The purpose of the Health Insurance Counseling and Advocacy Program (HICAP) is to provide free counseling and community education on Medicare, Medicare Part D, managed care, and other health insurance issues. If you wish to access this service, you may contact your local senior center to make an appointment or contact the local office at 477-7310. For additional HICAP resources or information, please call HICAP 477-7310 or 1-800-434-0222.
Health Insurance Information and Assistance
Agencies offer assistance with filling out forms, submitting bills, and completing other paperwork necessary for reimbursement
Case Management programs arrange for, and monitor the use of, community services to help the frail elderly, and/or disabled to avoid or delay institutional placement while fostering independent living. These services are offered by public, nonprofit, and for-profit agencies.
Case Management is the next step after contacting Information & Assistance. Case Management may be needed when a person is released from the hospital after an illness or accident or a family caregiver is feeling overwhelmed or because a person would like to plan for future long term care needs. A social worker and/or a nurse known as a “Case Manager” will meet with the client in their home for an assessment of their needs and available resources.
- After this meeting, a plan for service known as a “care plan” is created with the client’s input to address concerns, outline interventions, and specify who is responsible for each intervention.
- Then the Case Manager refers the client to community-based services, monitor those services, and provide monthly contacts & periodic home visits.
- The Case Manager also helps to solve problems that come up as the care plan is implemented.
Most Care Plan items are provided by family members, outside agencies, and as funding permits, purchased with funds provided by the State of California.
The Information and Assistance Program is provided under the guidelines of Title III B of the Older American’s Act and is designed to link persons aged 60 and above (and their families and caregivers), who are in need of assistance to the appropriate programs and services in their communities that can help solve the problems faced by older adults. This is considered the entry point/introduction to the services system network.
I & A Specialists assess the needs of the individual calling for services, link the caller to specific services, provide advocacy, and follow-up to see that the services were received. They can provide accurate, up-to-date program information and availability, eligibility criteria, and time to obtain services, both public and private. A specialist can provide guidance in coordinating existing resources to promote independence and quality of life.
Whether you are looking for a specific organization to address a concern, need a phone number of a particular program, require assistance in helping to identify problems, or require an advocate to ensure you or a loved one receives the services they need, the I & A staff can help you get answers. For more information call Information & Assistance Specialist 477-7300 or 1-(800) 510-2020 or submit a request for information below.
