Category Archives: Senior Living

Medicare Prescription Drug Coverage

Terms to Know

Here is a list of terms relating to Medicare prescription drug plans.

Co-insurance
This is an amount a person may be required to pay for services after paying any plan deductibles. In Original Medicare, this is a percentage (about 20%) of the Medicare-approved amount. A person has to pay this amount after paying the Part A and/or Part B deductible. In a Medicare Prescription Drug Plan, the co-insurance will vary depending on how much the person has spent. The quotes will also fluctuate depending on the current prescription drugs prices to ensure your get quoted accurately and fairly.

Co-payment
In some Medicare health and prescription drug plans, this is an amount a person pays for each medical service, like a doctor’s visit, or prescription. A co-payment is usually a set amount. For example, this could be $10 or $20 for a doctor’s visit or prescription. Co-payments are also used for some hospital outpatient services in Original Medicare.

Coverage Gap, Catastrophic Coverage
Most Medicare Prescription Drug Plans (Part D) have a temporary limit on what they cover for prescription drugs. This limit is called the “coverage gap” (also known as the “donut hole”). The coverage gap starts after you and your plan have spent a certain amount of money for covered drugs. All Medicare drug plans are different, so call your plan if you have questions about how the coverage gap will work for you.

You won’t need to pay out of pocket for all costs while you are in the coverage gap. Once you are in the coverage gap, your plan will cover a percentage of the cost of generic drugs. You will also get a percentage manufacturer-paid discount on covered brand-name drugs. Although you will only pay a percentage of the price for that brand-name drug, the entire price will count as out-of-pocket spending, which will help you get out of the coverage gap. There will be increasing savings for you in the coverage gap each year until 2020, when you will pay approximately 25% for both covered generic and brand-name drugs when in the gap.

If you have extremely high drug costs and pay the limit (or pay through the coverage gap), all Medicare drug plans provide “catastrophic” coverage. Catastrophic coverage means that once you pay a certain amount out-of-pocket for drug costs in a calendar year, the plan will cover almost all your drug costs above that amount.

( Watch the video for important information about avoiding Medicare Part D late enrollment penalties. To enlarge the video, click the brackets in the lower right-hand corner. To reduce the video, press the Escape (Esc) button on your keyboard.)

Creditable Prescription Drug Coverage
This is prescription drug coverage (for example, from an employer or union) that is expected to pay, on average, at least as much as Medicare’s standard prescription drug coverage.

Deductible
This is the amount a person must pay for health care or prescriptions before Original Medicare, the person’s prescription drug plan, or other insurance begins to pay. For example, in Original Medicare, a person pays a new deductible for each benefit period for Part A and each year for Part B. These amounts can change every year.

Drug List
A list of drugs covered by a plan. This list is also called a formulary.

Extra Help
A program to help people with limited income and resources pay prescription drug costs. Also called the “low-income subsidy.”

Penalty
An amount added to a person’s monthly premium for Medicare Part B or a Medicare drug plan (Part D), if the person doesn’t join when first eligible. He or she pays this higher amount as long as they have Medicare. There are some exceptions.

Premium
This is the periodic payment to Medicare, an insurance company, or a health care plan for health or prescription drug coverage.

Prior Authorization
Drug plans may have drugs that require prior authorization. Prior authorization means that the person and/or the doctor must contact the plan before certain prescriptions can be filled. The doctor may need to show that the drug is medically necessary for it to be covered. Plans do this to be sure these drugs are used correctly and only when medically necessary.

What Is Shingles?

Shingles is a disease that affects your nerves. Medication like valtrex can be used to treat this viral infection. It can cause burning, shooting pain, tingling, and/or itching, as well as a rash and blisters.

You may recall having chickenpox as a child. Shingles is caused by the same virus, the varicella-zoster virus (VZV). After you recover from chickenpox, the virus continues to live in some of your nerve cells. It is usually inactive, so you don’t even know it’s there.

In fact, most adults live with VZV in their body and never get shingles. But, for about one in three adults, the virus will become active again. Instead of causing another case of chickenpox, it produces shingles. We do not totally understand what makes the virus go from inactive to active.

Having shingles doesn’t mean you have any other underlying disease.

Anyone who had chickenpox has VZV in their body and is at risk for getting shingles. Right now, there is no way of knowing who will get the disease. But, some things make it more likely:

Advanced age. The risk of getting shingles increases as you age. People may have a harder time fighting off infections as they get older. About half of all shingles cases are in adults age 60 or older. The chance of getting shingles becomes much greater by age 70.

Trouble fighting infections. Your immune system is the part of your body that responds to infections. Age can affect your immune system. So can an HIV infection, cancer, cancer treatments, too much sun, or organ transplant drugs. Even stress or a cold can weaken your immune system for a short time. These all can put you at risk for shingles. To stop this from happening, it is important that you get control over any stressful emotions you’re experiencing, through seeking help. Alternative medications such as CBD oil or speaking with a therapist have been known to make a difference, and this could lower your risk of getting shingles through stress.

If you haven’t already got it and are just looking to minimise the risk in other ways, you need to ensure that you have all the right vitamins to help boost your immune system. Vitamin D – the sunshine vitamin as it’s known – can be very important to keeping disease and infection at bay. If you cannot get it naturally it’s worth looking at Vitamins For Immune System From Vitabiotics to make sure you can still get your daily dose.

Can You Catch Shingles?

Shingles is not contagious. You can’t catch it from someone. But, you can catch chickenpox from someone with shingles. So, if you’ve never had chickenpox, try to stay away from anyone who has shingles.

If you have shingles, try to stay away from anyone who has not had chickenpox or who might have a weak immune system.

Usually, shingles develops only on one side of the body or face and in a small area rather than all over. The most common place for shingles is a band that goes around one side of your waistline.

  • Most people have some of the following shingles symptoms:
  • Burning, tingling, or numbness of the skin
  • Feeling sick-chills, fever, upset stomach, or headache
  • Fluid-filled blisters
  • Skin that is sensitive to touch
  • Mild itching to strong pain
  • Depending on where shingles develops, it could also cause symptoms like loss of vision or even hiccups.
  • For some people, the symptoms of shingles are mild. They might just have some itching. For others, shingles can cause intense pain that they feel from the gentlest touch or breeze.

Most cases of shingles last 3 to 5 weeks. Shingles follows a pattern:

  • The first sign is often burning or tingling pain; sometimes, it includes numbness or itching on one side of the body.
  • Somewhere between 1 and 5 days after the tingling or burning feeling on the skin, a red rash will appear.
  • A few days later, the rash will turn into fluid-filled blisters.
  • About a week to 10 days after that, the blisters dry up and crust over.
  • A couple of weeks later, the scabs clear up.
  • Most people get shingles only one time. But it is possible to have it more than once.

After the shingles rash goes away, some people may be left with ongoing pain called post-herpetic neuralgia or PHN. The pain is felt in the area where the rash had been. For some people, PHN is the longest lasting and worst part of shingles. The older you are when you get shingles, the greater your chance of developing PHN.

The PHN pain can cause depression, anxiety, sleeplessness, and weight loss. Some people with PHN find it hard to go about their daily activities, like dressing, cooking, and eating. Talk with your doctor if you have any of these problems.

There are medicines that may help with PHN. Steroids may lessen the pain and shorten the time you’re sick. Analgesics, antidepressants, and anticonvulsants may also reduce the pain. Usually, PHN will get better over time.

Some people have other problems that last after shingles has cleared up. For example, the blisters caused by shingles can become infected. They may also leave a scar. It is important to keep the area clean and try not to scratch the blisters. Your doctor can prescribe an antibiotic treatment if needed.

See your doctor right away if you notice blisters on your face-this is an urgent problem. Blisters near or in the eye can cause lasting eye damage or blindness. Hearing loss, a brief paralysis of the face, or, very rarely, swelling of the brain (encephalitis) can also occur.

If you think you might have shingles, talk to your doctor as soon as possible. It’s important to see your doctor no later than 3 days after the rash starts. The doctor will confirm whether or not you have shingles and can make a treatment plan. Although there is no cure for shingles, early treatment with drugs that fight the virus can help the blisters dry up faster and limit severe pain. Shingles can often be treated at home. People with shingles rarely need to stay in a hospital.

The shingles vaccine is a safe and easy, one-time shot that may keep you from getting shingles. Most people age 60 and older should get vaccinated. You should get the shot even if you already had shingles or don’t remember having chickenpox. However, if you have a weak immune system or allergies to certain medicines, make sure to check with your doctor first.

You can get the shingles vaccine at your doctor’s office and at some pharmacies. All Medicare Part D plans and most private health insurance plans will cover the cost.

If you have shingles, here are some tips that might help you feel better:

  • Get plenty of rest and eat well-balanced meals.
  • Try simple exercises like stretching or walking. Check with your doctor before starting a new exercise routine.
  • Apply a cool washcloth to your blisters to ease the pain and help dry the blisters.
  • Do things that take your mind off your pain. For example, watch TV, read, talk with friends, listen to relaxing music, or work on a hobby you like.
  • Avoid stress. It can make the pain worse.
  • Wear loose-fitting, natural-fiber clothing.
  • Take an oatmeal bath or use calamine lotion to see if it soothes your skin.
  • Share your feelings about your pain with family and friends. Ask for their understanding.

Also, you can limit spreading the virus by:

  • Keeping the rash covered
  • Not touching or scratching the rash
  • Washing your hands often

The Palms at Bonaventure Fall Boutique and Craft Fair

senior-the-palms-insetThe Palms at Bonaventure exciting Fall Boutique and Craft Fair was held on Friday, November 18th.  Residents and guests shopped for gifts for their loved ones. There was jewelry, hand bags, cosmetic and holiday’s decorations.  Most of the gifts were hand crafted and one of a kind. Everyone enjoyed the refreshments while shopping. The Palms is located at 111. N. Wells, 918-4873.

Photos by Michael Gordon

Mixing alcohol with medicines

senior-mixing-alcoholYou’ve probably seen this warning on medicines you’ve taken. The danger is real. Mixing alcohol with certain medications can cause nausea and vomiting, headaches, drowsiness, fainting, or loss of coordination. It also can put you at risk for internal bleeding, heart problems, and difficulties in breathing. In addition to these dangers, alcohol can make a medication less effective or even useless, or it may make the medication harmful or toxic to your body.

Some medicines that you might never have suspected can react with alcohol, including many medications which can be purchased “over-the-counter”—that is, without a prescription. Even some herbal remedies can have harmful effects when combined with alcohol.

Medications typically are safe and effective when used appropriately. Your pharmacist or other health care provider can help you determine which medications interact harmfully with alcohol.

Some medications—including many popular painkillers and cough, cold, and allergy remedies—contain more than one ingredient that can react with alcohol. Read the label on the medication bottle to find out exactly what ingredients a medicine contains.

Certain medicines contain up to 10 percent alcohol. Cough syrup and laxatives may have some of the highest alcohol concentrations.

Women, in general, have a higher risk for problems than men. When a woman drinks, the alcohol in her bloodstream typically reaches a higher level than a man’s even if both are drinking the same amount. This is because women’s bodies generally have less water than men’s bodies. Because alcohol mixes with body water, a given amount of alcohol is more concentrated in a woman’s body than in a man’s. As a result, women are more susceptible to alcohol-related damage to organs such as the liver. Older people face greater risk

Older people are at particularly high risk for harmful alcohol–medication interactions. Aging slows the body’s ability to break down alcohol, so alcohol remains in a person’s system longer. Older people also are more likely to take a medication that interacts with alcohol—in fact, they often need to take more than one of these medications.

Timing is important

 

 

The Silver Pantry

Doug and Mandy met at a chocolate-making class. Photo by Bernie Goldstein

by Mira Reverente

One’s love affair with food supposedly starts at a young age, as was the case with Doug Paschen. Growing up in Westlake Village, Paschen has fond memories of cooking with his mom which eventually paved the way for studies at the Culinary Institute of America (CIA) in Hyde Park, New York.

It was also at CIA where he met his wife Mandy, originally from North Carolina. Fast forward to 15 years later and a stint in a Swiss chalet, the two now own The Silver Pantry, a gourmet meal delivery service for seniors.

In their kitchen in Ventura, the couple joke around about how they met – at a chocolate-making class, according to Doug. His wife laughs and shakes her head, and proceeds to prep vegetables.

Mondays, Wednesdays and Fridays are their busiest days, spent prepping, cooking and delivering meals to seniors from Ventura all the way to Santa Paula, Camarillo and Westlake Village, and several places in between.

“We deliver lunch and dinner meals that are fresh, locally sourced, easily re-heatable and never frozen,” says Doug. Clients can choose from a range of meal options – three-day to seven-day, lunch or dinner, or both.

The current menu includes many mouth-watering offerings such as Pesto Shrimp with Angel Hair Pasta, Chicken Teriyaki, Seared Salmon, Beef Brisket, BBQ Spare Ribs and Eggplant Parmesan – comfort food done in a healthy way.

“There’s lots of flexibility in our offerings, no delivery fees and we even offer a five-day trial plan,” says Mandy. “We can also tailor-fit meals to address gluten and diabetic needs, among others.”

Doug’s culinary background in assisted living drove them to go into the meal delivery service for seniors back in March of this year. “Baby boomers are now a large part of the population,” says Doug. “As they age at home, cooking well balanced meals becomes more difficult and their nutrition suffers. We knew we could be part of the solution.”

Says Mandy, “We want them to enjoy eating. We want them to enjoy interactions – when we deliver there is some face and talk time.”

It’s the relationship-centered, going-the-extra-mile gestures they do and offer that sets them apart from the competition. “Little things like opening lids and unloading – we do those,” says Mandy.

Growing the business

Expansion is definitely in the works. “We do want to cover a wider geographic area, but right now our focus is on exceptional service to our local communities,” says Doug of their current limitations.

“Running a small business with two young kids in school is no easy task,” says Mandy, who also handles a lot of the back-end part of the business like graphic design and customer service.

Meantime, it’s business as usual for the young, go-getter couple who whip up the finest meals for seniors this side of town.

For more information , visit www.thesilverpantry.com or call 805.419.0202 or 888.636.7547.

Community education classes and events

“I couldn’t do this before my knee replacement surgery”
“I couldn’t do this before my knee replacement surgery”

Livingston Memorial Visiting Nurse Association supports the total well-being of our community.  As part of their services, they host free monthly education classes throughout the county which include the following in Ventura: Classes are available in Ojai and Oxnard also.

Adult Bereavement Support Group Wednesdays, December 7, 14, 21 , and 28, from 6:30-8:00 pm at Livingston Memorial Visiting Nurse Association office, 1996 Eastman Ave., Suite 109.    These groups are open to individuals who have experienced loss and are free of charge. Call 642-0239 for more information or email [email protected].

Newly Bereaved Support Group:

Thursday, December 8th from 6-7:30 pm at Livingston Memorial Visiting Nurse Association office, 1996 Eastman Ave., Suite 109.  This monthly group is designed for adults who have recently experienced the loss of a loved one and is free. Call 642-0239 for more information or email [email protected].  These groups meet every 2nd Thursday of each month.

Diabetes Classes

Tuesday, December 6th from 1-2:30pm at Livingston Memorial Visiting Nurse Association, 1996 Eastman Ave, Suite 109.  These meetings are held on 1st Tuesday of each month.  General information is provided about Type 2 Diabetes including prediabetes, with emphasis on meal planning, medication, exercise, blood sugar monitoring, and new developments in diabetes.  Call 642-0239 for more information.

Joint Replacement Classes

Thursday, December 1st from 1:00-2:00pm at Livingston Memorial Visiting Nurse Association offices, in the Community Room at 1996 Eastman Avenue, Suite 109 in Ventura. You will learn what to expect before, during and after knee or hip replacement surgery and how to be an active participant in your care. These meetings are 1st Thursday of each month.  For information or to RSVP call Dinah Davis at (805) 642-0239 ext. 739.

Monday, December 12th for both English and Spanish speaking.  English 4:00-5:00 pm and Spanish 5:30-6:30 pm at Livingston Memorial Visiting Nurse Association offices, in the Community Room at 1996 Eastman Avenue, Suite 109 in Ventura. You will learn what to expect before, during and after knee or hip replacement surgery and how to be an active participant in your care.  For information or to RSVP call Dinah Davis at (805) 642-0239 ext. 739.

 

Introducing your new Bilingual Family Caregiver Resource Center!

As of July 1, 2016, the Catholic Charities- OASIS Family Caregiver Resource Center has been open and helping bilingual family caregivers get the support they need to care for their loved one. We are funded through a grant from the Ventura County Area Agency on Aging.

The OASIS Family Caregiver Resource Center provides family caregivers with free resources, referrals, trainings, workshops and case management. They have a library and a computer station available to caregivers who would like to do some research on a certain topic or search the web for information related to their family caregiving needs.

The Center provides services for those caring for a family member (unpaid) aged 60 and older who are dependent upon two or more activities of daily living  or grandparents living with and caring for a grandchild informally due to parents being unable to care for their child.  Caregivers for families between the ages of 19 – 59 may qualify for services depending on the disability.

Catholic Charities’ OASIS (Older Adults Services and Intervention System) program was founded in 1986 to assist senior residents continue to remain safely in their own homes.  Throughout Ventura County, OASIS serves persons age sixty and above.  There are no fees or other qualifications to become a client.

OASIS offers individualized case management to seniors based on in-home assessments.  Following the in-home assessment, OASIS staff develops an appropriate care plan based on each client’s individual needs.

They also have a great volunteer program. Volunteers serve as “Friendly Visitors” or Volunteer Drivers who drive clients to their doctor appointments. They are actively recruiting for volunteers to serve throughout Ventura County.

Call  420-9608 for more information and to volunteer.

 

A Real Home for Seniors

Cottage Inn, a charming house with compassionate caregivers.
Cottage Inn, a charming house with compassionate caregivers.

by Gail Field

Nestled among the hills overlooking Ventura sits a gem where compassionate caregivers minister to a small group of residents.  The place is Cottage Inn, a charming house with room for six clients needing physical and memory care.  Stepping into the facility immediately feels like home, from the charming pictures hanging in the living area to the aroma of delicious cooking coming from the kitchen.  Each resident has a room of their own, where cherished memorabilia, pictures and patterned fabrics set a restful and personal tone.

Adding to the warm atmosphere are the caregivers themselves.  Each is experienced in the care of the elderly and takes pride in their work.  “We love our residents, and treat them like family,” says Janet Espinoza, the Cottage Inn administrator.  “Our staffing model has one caregiver for every three residents, ensuring there is always someone to assist the residents when in need.”

Caregiver Michael Asuncion explains some of the activities that keep the residents engaged.  “We have exercising in the fresh air of our patio, playing card games, chatting over a family style dinner and singing along to familiar tunes.  They love Dean Martin and Frank Sinatra,” says Michael. “Those are the favorites.”

“I love cooking for the residents,” says Judith Gonzalez, a caregiver.  “One of their favorites is my banana bread, as well as the food my mother taught me to cook when I was a girl.”

Both Judith and Michel agree, “We work together as a team, and staff and residents all feel like family.”

“I feel our staff truly enjoys the gratifying work of caring for our senior population,” says Ezra Proctor, the facility owner.  “We promote an environment of dignity and support and do our best to engage not only the residents, but also the family members involved.  This can be an equally difficult time in the family’s life, seeing their parents or elders needing higher levels of care.”

One of the biggest champions of the Cottage Inn facility is Jean, a current resident.  “The staff is very responsive. I never have had to ask twice for what I need. I love it here.”

Janet Espinoza sums up the experience of Cottage Inn for residents and families.  “Families of our residents are always welcome.  We like them to come and have dinner with us and engage in conversation with the residents. Chatting over a delicious dinner is a good way to feel like we really are a family.”

The Cottage Inn is located at 191 Wayview Court, Ventura, CA  93001. Phone 650-7497.  Visit their website at http://www.cottageinnventura.com

 

Get educated. Get engaged. Get empowered to defeat this mind-blowing disease:  Alzheimer’s.

Ventura County Supervisor Kathy Long, Teresa Valko and Sharon Bick at Alzheimer’s reception. 
Ventura County Supervisor Kathy Long, Teresa Valko and Sharon Bick at Alzheimer’s reception.

by Lori Harasta

Women are at the epicenter of Alzheimer’s disease.  If you are a woman, you have twice the chance of developing Alzheimer’s disease as does a man. In addition, women comprise 65 % of the population that endure physical and mental stress caring for Alzheimer’s and dementia sufferers.

In 2014, the Alzheimer’s Association created the first-of-its-kind Women’s Alzheimer’s Research Initiative where 100% of the proceeds support women’s brain research. (http://thewomensalzheimerschallenge.org/)

To draw awareness for the initiative, California Central Chapter of the Alzheimer’s Association Member Sharon Bick, RN, owner of Meditech Health Services in Ventura, held a reception at her ocean-front home last month.

Central Chapter Board Member Teresa Valko shared about her experience with Alzheimer’s disease.  She has had more than her share of experience–100% of her mother’s family has had Alzheimer’s.  She has lost a brother and a sister to the disease.

Teresa learned from her uncle how to be patient and caring toward someone with Alzheimer’s when she visited with him and her grandmother one summer.  When Grandma asked, “Son, have you been traveling?”  He said, “Why yes, I was in St. Louis!” and told tales of his travels.  When she asked again a few moments later, he replied, “Why yes, I was in New Orleans!” and then he would tell all about that adventure.  And so on.  He demonstrated to Teresa how to let his mother’s reality be his, and to do so with grace.

Teresa is passionate about this initiative.  “I feel compelled to get active and support the Alzheimer’s Association.  The Alzheimer’s Association is the world leader in advancing research and care and I want to be part of that.  There will be an end to this disease and I’m going to do everything I can to make sure my children will not be burdened with my care and that they never know the personal experience of this disease.”

Recently, through the work of Ventura County Area Agency on Aging (VCAAA), Ventura County was recently certified as a “dementia friendly” county.  It is one of the first in the nation to do so.  Plans are being developed to educate the community on how to make “small changes” that will make huge differences in how we treat those among us who suffer from dementia.  A sneak preview can be seen on You Tube:  https://www.youtube.com/watch?v=Fz8ACEu7Lho 

According to Christine Voth, Manager of Business Strategy and Strategic Planning for VCAAA who attended the gathering at the Bicks’ home, “I see that the Women’s Initiative is a critical component of Dementia Friendly Ventura County, especially given that statistics are now being released that show older women are twice as likely to get Alzheimer’s disease than men.”

The gathering at the Bick home demonstrated Sharon’s commitment to the cause. “I believe we need to get people involved to change how we deal with Alzheimer’s in our community.”

 

 

 

 

 

 

Get free help with your Medicare

by Cate Kortzeborn Medicare’s acting regional administrator for Arizona, California, Hawaii, Nevada, and the Pacific Territories.

Note: On Thursday, Nov.10 at 10am at Foster Library there will be a free

Medicare 101 Q & A with our local Medicare expert, Samuel Schwartz.The program will get you the answers you need to make an educated decision about Medicare. Bring any and all questions!

When someone with Medicare finds his or her way to my office phone, it’s often because of a complicated and snarly issue that’s going to take time to fix. Medicare can be a good way for potential patients to get help with their medical care since many can not afford the insurance needed to get the help they need. However, it also needs that some people will try their best to get past the restrictions in order to get the healthcare they require. To find out more about medicare waste and abuse, there is information online to learn about how to crack down on such fraud.

However, it’s sometimes a Medicare beneficiary who found my number somewhere and called for some basic help in understanding their coverage. I love those calls because I have a quick and easy answer for folks like that.

I refer them to the State Health Insurance Assistance Program, or SHIP. There’s a SHIP in every state in the country.

SHIPs are nonprofit organizations that help people with Medicare understand their benefits better. The counseling is personalized and it’s absolutely free. SHIPs aren’t connected to any insurance company or health plan, so they’re not trying to sell you any kind of product. If you’re eligible for Medicare, you’re eligible for assistance from your local SHIP.

The quality of the counseling is terrific. Many SHIP counselors have Medicare themselves and they’re well-trained to answer your questions. They know all the ins and outs of the program, whether you have Original Medicare (where you choose the doctor or hospital you want and the government pays your providers directly) or Medicare Advantage (in which private insurers offer health care services through a specific network of doctors, hospitals, and other providers). SHIPs also can help with Part D prescription drug insurance.

How do you get in touch with SHIP? Call 800-434-0222.

Of course, there are other ways besides SHIP to get information about Medicare. One excellent resource is the “Medicare & You” handbook, which is mailed to Medicare beneficiaries every fall.

“Medicare & You” is a gold mine of easy-to-understand information about how Medicare works, how to enroll, what services are covered, and many other topics. The handbook also lists all Medicare Advantage and Part D plans available in your area, their costs, and contact information for each one.

You can find the latest edition of “Medicare & You” online at: http://www.medicare.gov/Pubs/pdf/10050.pdf

Help is also available through the Medicare customer service center, at 1-800-MEDICARE (1-800-633-4227; TTY users call 1-877-486-2048). The call center is open 24 hours a day, including weekends.