Livingston Memorial Visiting Nurse Association & Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2019 calendar year. Livingston was the only hospice in Ventura County to receive this prestigious recognition.
The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2019 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,400 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey. “SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.
For more than 73 years, Livingston has cared for those in the community who are experiencing a serious or end-of-life illness. On any given day — hundreds of patients and family members are cared for by our team that includes physicians, nurses, physical therapists, caregivers and more. Livingston is honored to receive the SHPBest award. It is a rewarding reminder of our commitment to Ventura County. Amidst the COVID-19 pandemic, we continue to provide the warmth, skill, and experience of our teams to ensure that your needs are at the forefront of our care.
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Their solutions bring real-time data to post-acute providers, hospitals, physician groups and ACOs to better coordinate quality care and improve patient outcomes. In business since 1996, SHP has built deep expertise and a strong reputation to help organizations nationwide raise the bar for patient care.
Learn more about Livingston Memorial services and programs at lmvna.org.